Based on our Strategic Decision Making process that developed by Ian Dyason through combining the works of Prof Jeanne Liedtka's Strategic Thinking process and Luda Kopeikina's Clarity State Decision Making methodology, this program takes the essence of the 8 steps and makes it operationally relevant to the target audience.
The 8 Steps are shown here:
Making the Right Decisions
About the Program
This program is specially designed for all support staff, be they operators, technicians, counter staff or customer relationship officers. Even if they don't have to make strategic decisions all the time, the ability to make decisions that are strategically aligned and impact positively on the customer, their colleagues and the business as a whole is still important!
Who is this for?
Features of the Program
Opening up my mind to more ideas
Coming to the right decision
Communicating without being defensive
Executing with confidence
What's my intent?
Aligning with my colleagues, boss and company
Seeing the other person's point of view
What I need to achieve in the right decision
What you/they will learn?
Overcome the fear of making the wrong decisions
See more options and frequently missed ideas clearly
Make a significant contribution in crucial conversations
Solve practically any problem you may face
Contribute more effectively to team decisions
Confidently flesh out ideas and present them in a coherent manner
Better explain decisions made, constraints used and options discarded
What's in it for you?
Of significance in this program are: Step 2: Identify Strategic Intent, Step 3: Identifying Constraints & Assumptions, Step 6: Reframe for Other Options, and Step 7: Balance Options with Constraints