Based on our Strategic Decision Making process that developed by Ian Dyason through combining the works of Prof Jeanne Liedtka's Strategic Thinking process and Luda Kopeikina's Clarity State Decision Making methodology, this program takes the essence of the 8 steps and makes it operationally relevant to the target audience.

The 8 Steps are shown here:

Making the Right Decisions

This program is specially designed for all support staff, be they operators, technicians, counter staff or customer relationship officers. Even if they don't have to make strategic decisions all the time, the ability to make decisions that are strategically aligned and impact positively on the customer, their colleagues and the business as a whole is still important!

Action learning

Learner-led content

Outcome-based

Research-based methodology

Scenario-based learning

Proprietary material 

Opening up my mind to more ideas

Coming to the right decision

Communicating without being defensive

Executing with confidence

What's my intent?

Aligning with my colleagues, boss and company

Seeing the other person's point of view

What I need to achieve in the right decision

Overcome the fear of making the wrong decisions

See more options and frequently missed ideas clearly

Make a significant contribution in crucial conversations

Solve practically any problem you may face

Contribute more effectively to team decisions

Confidently flesh out ideas and present them in a coherent manner

Better explain decisions made, constraints used and options discarded

Of significance in this program are: Step 2: Identify Strategic Intent,  Step 3: Identifying Constraints & Assumptions, Step 6: Reframe for Other Options, and Step 7: Balance Options with Constraints