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November 6, 2014
Another source of innovation is the customer experience. Customer experience is more than just service; it is a holistic embrace of the critical touch-points in your customer’s journey in using your product/service. It looks at not simply delivering your product or se...
August 7, 2014
Is convention a good thing for you? Are you doing things that others are doing as well? Do you follow the crowd so that your customers will feel comfortable with that?
If any of the above describes you, you may be in for a nasty shock – you are probably not offering an...
May 5, 2014
If you have not checked out the video on Etihad Airlines The Residence cabins, you got to check out this video. And if you have seen it already, watch it again! This is the epitome of air travel, of decadence brought to a whole new level. In the age of low-cost-carrier...
October 29, 2015
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